What is this? This checklist covers everything EngageAI needs from Claims Advice Bureau to build the UDC platform. The first section contains everything we need before writing a single line of code, including service accounts and API credentials. The remaining items are grouped by when they're needed during the build.
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Before We StartRequired Before Build Begins
Credit Bureau Account Credentials
API credentials, endpoint documentation, and sandbox/test environment access for soft credit searches.
Saved locally
Client
Complete Lender List
Full list of target lenders with contact details, submission email addresses, and per-lender document requirements.
Client
Branding Assets
Logo (SVG and PNG), brand colours (hex codes), fonts, and any existing style guide for the consumer-facing landing page.
Client
Landing Page Copy and Requirements
Consumer-facing messaging, legal disclaimers, consent wording, and any compliance requirements for the form flow.
Client
You own every account. As an FCA-regulated firm and the Data Controller, it is important that you hold all third-party service accounts directly in your name. This means full regulatory compliance with no data processing through intermediary accounts, complete transparency on costs with no markup, and no vendor dependency. If your relationship with EngageAI ever ends, your accounts, your data, and your service relationships remain yours.
Already have an account? If you already use any of these services, just expand "Add credentials" on the relevant item and paste your details in. We will configure everything from there. Don't have an account? No problem. EngageAI will create and configure each account for you. Once ready, we will send you login details and all you need to do is log in and attach your payment method.
Supabase Account
Database, file storage, and authentication. EngageAI will create this account and send you login details. Log in and add your payment method.
Saved locally
Both
Render Account
Backend processing service for credit searches, lender emails, and case pipeline. EngageAI will create this and send you login details. Log in and add your payment method.
Saved locally
Both
Anthropic API Account
Primary AI provider powering SMS conversations, credit parsing, DSR assessment, and document assembly. EngageAI will create this and send you login details. Log in and add your payment method.
Saved locally
Both
OpenAI API Account
Backup AI provider for automatic failover. EngageAI will create this and send you login details. Log in and add your payment method.
Saved locally
Both
Twilio Account
SMS provider for form abandonment recovery with a UK phone number. EngageAI will create this and send you login details. Log in and add your payment method.
Saved locally
Both
RequiredDocuments, Rules and Specifications
LOA Templates per Lender
Letter of Authority templates for each target lender. If templates vary by lender, provide all variants.
Client
AML/KYC Requirements per Lender
Which identity documents each lender requires (ID only, ID + proof of address, etc.). Provide a matrix if available.
Client
Lender Selection Rules and Criteria
Business rules for which lenders to target per case. Any exclusions, date cutoffs, minimum claim values, or prioritisation logic.
Client
Nominated Points of Contact
Who at Claims Advice Bureau is authorised to make decisions, approve deliverables, and provide sign-off during the build?
Saved locally
Client
Saber Mine API Specifications
API documentation, endpoint details, authentication method, and data format requirements for the case handoff integration.
Saved locally
Client
CFA Template from Law Firm
The Conditional Fee Agreement template to be sent to consumers at Step 11. Must come from the instructed solicitor.
Client
Sample DSR Responses
Examples of Data Subject Responses received from lenders, so the AI assessment engine can be trained on real formats.
Client
Once submitted, credentials will be locked and visible to the EngageAI team.